Refund Policy

1. General Provisions

All payments made on the Planora platform (Vendor Subscription Packages and VIP Promotion of posts) are digital services and are activated immediately once the payment is confirmed.

2. Subscription Packages (Vendor Packages)

Once a vendor subscription (monthly or yearly) is activated, the service period starts immediately. Except in cases of technical failure or the service not being provided by the system, payments for a period already used are not refunded.

3. VIP Promotion (Post Promotion)

VIP Promotion is applied immediately for the selected period (7, 14 or 30 days) and gives the post priority placement in search and category results. Because the service is already active, payments for it are not refunded.

4. Technical Errors and Duplicate Payments

If you are charged twice for the same service because of a network error or a delayed bank transaction, or if the service is not activated even though the payment was confirmed, contact our support team right away. After verification, the extra amount is returned to your payment card within 3–7 business days.

5. Contact

For questions about refunds or payment issues, contact us at info.planora.az@gmail.com.