Contact Us

Delete your Planora account

Last updated: October 2026

This page explains how to delete your Planora account (the Planora mobile app for iOS and Android, developer: Planora) and what happens to your data afterwards.

1. Delete your account in the app

The fastest way is to delete the account yourself, directly in the app. Deletion is immediate and cannot be undone.

  1. Open the Planora app and sign in to the account you want to delete.
  2. Go to the Profile tab in the bottom menu.
  3. Tap the ⋮ (three dots) button in the top-right corner of your profile.
  4. Choose Settings.
  5. Scroll to the bottom and tap Delete Account.
  6. Confirm by tapping Delete Account again. You will be signed out and your account will be deleted.

Vendors: deleting the account also removes your vendor profile and listings. An active paid subscription or promotion is not refunded automatically – see the Refund Policy before deleting.

Refund Policy

2. Request deletion by email

If you can no longer access the app (for example, you uninstalled it or lost access to your sign-in method), send us a deletion request by email. Write from the email address registered in your Planora account, use the subject Account deletion and include your full name and, if possible, your phone number.

Email: info.planora.az@gmail.com

We may ask you to confirm that you own the account. We complete verified requests within 30 days and confirm by email when the account has been deleted.

3. Data that is deleted

When the account is deleted, the following data is permanently removed from our active systems:

  • Account and profile data: name, email address, phone number, profile photo, password and sign-in links to Google or Apple.
  • Content you created: posts, blogs, photos and videos you uploaded, comments, reviews and likes.
  • Vendor profile data: business details, addresses and map locations, price lists, availability calendar and social media links.
  • Planning data: your events, guest lists and to-do lists.
  • Notifications, push notification tokens of your devices and active sign-in sessions.
  • Saved payment card tokens. Planora never stores your full card number – card data is processed by our payment provider Epoint.

4. Data we keep and for how long

Some records must be kept after deletion to meet legal, tax and accounting obligations or to resolve disputes. They are no longer shown in the app and are used only for these purposes:

  • Payment and billing records (subscriptions, promotions, payment transactions: amount, date, Epoint transaction reference) and booking records: up to 5 years, as required by the tax and accounting legislation of the Republic of Azerbaijan. After that they are deleted or anonymised.
  • Messages you sent to our support team: up to 12 months after the request is closed.
  • Security and server logs (for example IP address and time of requests) and crash reports: up to 90 days.
  • Encrypted backups: deleted data disappears from backups as they rotate, within 30 days.

Information that other users received from you directly (for example, booking details shared with a vendor) may remain with them.

5. Questions

For any questions about deleting your account or your personal data, contact us. More details are in our Privacy Policy.